Safety of goods during delivery to the United States

Recently, cases of theft of goods intended for delivery to customers in the United States have become more frequent. After all, couriers often bring goods and leave them at the door of the warehouse or mailbox. All postal items in the United States and even P.O Box itself is protected by federal authorities. But despite the fact that stealing mail and parcels is a serious crime under American law, unscrupulous citizens still steal them. In order to protect our customers, we accept all small shipments 7 days a week 24 hours a day in a closed community. The entire territory is protected and entering it without a special pass or without our permission is impossible! That is why your parcels and goods will be in complete safety. Large shipments of more than 50 kg, as a rule, are sent by transport companies, and not by courier service. Therefore, the goods entrusted to them will be delivered to our warehouse against receipt. We receive such shipments during business hours, excluding Saturday and Sunday, as well as national holidays. Subject to additional agreement, our employees can go to work on non-working days and holidays for an extra fee.

How to fill out a declaration?

When filling out the declaration, there are several important points that are worth mentioning. If you bought yourself and your family members, for example, five t-shirts. Filling out the declaration, we suggest that you break them down without specifying T-Shirt 5 pcs. After all, formally, when the goods arrive at the recipient, the customs authorities will look at the documents, and a batch of the same product in excess of 5-7 pieces can be recognized as commercial and you have to pay a fee.

To avoid this, break down the product by items in the declaration and use different names for the same product, for example:

- T Shirt
- Women top
- Short sleeve shirt

Thus, you can protect your parcel from additional customs supervision in the country of import, avoid misinterpretation by the customs authorities of the contents of your parcel, and speed up the procedure for receiving a shipment without paying additional fees within the framework of the existing customs legislation.

Remember the norms of duty-free import of goods by individuals to your country, this is also very important. When you make a draft declaration, the total cost of the goods, as well as the actual weight of the parcel, which we will enter into the system after you create a delivery, will be displayed in your personal account.

How to buy goods on the website if the store does not accept bank cards of your country?

Some marketplaces and online stores have payment restrictions; they may not accept bank cards, except for cards issued in the USA. In this situation, you can use our services. You need to contact us through the feedback form (link) or mail lk@altspost.com, provide information on the product you are interested in and give us a store link where you would like to purchase the product. We will contact the store, check availability and make a purchase for you. Payment for this service can be made through your personal account, following the instructions.

You created an order, did not make a track number, and the goods are already at the warehouse.

You created an order, did not make a track number, and the goods are already at the warehouse. Due to the time difference, it happens that when you created an order, you physically could not enter the tracking number in your account, and the goods have already arrived. In this situation, in your account you will see an order with a tracking number and yours, created earlier. Using the tracking number, identify the shipment and make adjustments to your created order, and we will delete our record after you edit the data. Thus, nothing will be lost, and all the extra works that you planned will be done.

What to do if the weight and cost of a parcel exceed the existing limit for individuals in terms of weight and cost within the framework of customs legislation?

There are several solutions and they all lie in the legal field. The first is the simplest option: split the package into multiple recipients. If you have several family members, then all of them are legally entitled to import goods for their own needs. Simply create several packages in your account using several recipients, which you also create in your account. It is also important to remember that the more weight you present for transportation within the existing limits, the more you can save on shipping costs. The second, more complex option is related to products that, due to their physical properties, cannot be adjusted to the existing restrictions. There is nothing terrible about it, you can send the goods to your country the same way as usual, but you should remember that you will have to pay import duties. As a rule, the import duty will be about 30 percent of the invoice value of the goods. In such a situation, it makes sense to send with us, as we can import the goods as part of a commercial lot. It can often prove cheaper for shipments over 50 kg. Send us a request through the feedback form or by e-mail lk@altspost.com, and we will make you an offer.

Payment for services and exchange rate differences

Many people don't think that their selection of the Bank to issue their card defines how much they lose on the exchange from their card currency into the US Dollar. You should ask in advance which of the banks has the best exchange rate for the US Dollar and have them issue a plastic card for you. This way you can save significant money if you make online purchases in the United States on a regular basis.

Works in the personal account. Why upload your ID

You need to start with registration. You must provide your personal data and upload a scan of documents proving your identity. This is important both for you and for us. By registering, you accept the terms of our offer and, in fact, accept the terms of the contract of accession for the provision of services for the storage and shipment of goods and parcels that our company provides. And we, in turn, understand who we work with, who our client is. The second important point is the customs legislation of your country, because if there is no customer data, then the import of goods will be impossible. (In some countries, a tax number is also required, for example, INN in Russia)

Works in the personal account. Recipient of the parcel or cargo

Working with our company, you can send a parcel or cargo not only in your name, but also to a third party. To do this, we have the opportunity to create multiple recipients in your personal account. Using the option of making your family members recipients, you can send more goods to your family, or you can send a package of gifts directly to your friends or acquaintances. The only thing you need to do is divide in your account your goods at the warehouse into several parcels for different recipients.

Works in the personal account. Stages of processing parcels and preparing a shipment

After entering the data and creating the order, in your account you can see how many goods are on the way to our warehouse. After receiving the goods at the warehouse, our employee will make a mark and the status of "on the way" will change to the status of "at the warehouse". It will take us a little time to check the package for damage and process it according to your instructions. After these operations, the status will be changed to “goods ready for shipment”. You will be able to work with orders and create a parcel. You will be able to save a draft package while working with orders at a time convenient for you. Accordingly, the statuses will change step by step from “awaiting orders” to “needs correction” and further to “awaiting payment” and “sent”.

How to create a parcel?

In your personal account you you need to go to the Shipment section and create there a new package. You can make up a shipment from the list of goods that are already in our warehouse by marking the necessary goods with a tick and clicking the “add” button. The goods will be transferred to the parcel, and you will need to fill out a declaration following the prompts and instructions in your account.