For parcels: Savanoriu 180B, LT-03154 Vilnius, Lithuania, ALTAS BALTIKOS UAB

For cargo over 30 kg / 68.34 lbs per shipment: UAB, Ugniagesių g. 14, Vilnius, LT-02244, Autoverslo logistika terminalas, for ALTAS BALTIKOS UAB

FAQ

Dear customers, we have prepared answers to the most frequently asked questions in the main categories. This list of answers may not be complete, so please contact our customer support for additional information or clarifications. We will be happy to answer your questions!

Safety of goods during delivery to the United States

Recently, cases of theft of goods intended for delivery to customers in the United States have become more frequent. After all, couriers often bring goods and leave them at the door of the warehouse or mailbox. All postal items in the United States and even P.O Box itself is protected by federal authorities. But despite the fact that stealing mail and parcels is a serious crime under American law, unscrupulous citizens still steal them. In order to protect our customers, we accept all small shipments 7 days a week 24 hours a day in a closed community. The entire territory is protected and entering it without a special pass or without our permission is impossible! That is why your parcels and goods will be in complete safety. Large shipments of more than 50 kg, as a rule, are sent by transport companies, and not by courier service. Therefore, the goods entrusted to them will be delivered to our warehouse against receipt. We receive such shipments during business hours, excluding Saturday and Sunday, as well as national holidays. Subject to additional agreement, our employees can go to work on non-working days and holidays for an extra fee.

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